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On Saturday, May 9, 2015, between 2:00AM-4:00 AM Pacific Daylight Time (PDT), Merchant e-Solutions will be performing Network maintenance in our Redwood City, CA data center that will improve network management capabilities and enhance application performance.

Our goal is to minimize any impact to your business or your customers’ experience, and we hope that informing you of this planned maintenance now will allow you to prepare accordingly. However, a brief interruption in Networking Services may occur during the maintenance window, which could impact gateway and virtual terminal payment processing, reporting, and certification system availability.

If you have any questions or experience problems during the maintenance window, MeS Customer Care team will be standing by to help, and can be reached at (888) 288-2692.

We sincerely hope that this does not create any inconvenience, and we look forward to delivering a better network experience as a result of these improvements.

Click here for more information on the new login process.

If you have additional questions or need assistance our help desk is available 24 hours a day 7 days a week. Please call 888-288-2692.

Merchant e-Solutions requires browsers that support 128-bit encryption. Most current browsers support this security feature. If your browser does not, Simply download the latest version of Microsoft Internet Explorer.

Security Advisory: This advisory notification is to make you aware that there have been reports of phishing e-mails (emails asking for the recipient to provide personal information) circulating that appear to come from Merchant e-Solutions. These e-mails attempt to direct you to a website that is wrongly posing as Merchant e-Solutions and looking to steal your user name and password as well as other personal information. Use caution when receiving any e-mails with links asking you to log in and which could result in the disclosure of your user name and password to others. Be sure to check URLs (website addresses) carefully as users with malicious intent often use websites with names that seem familiar but are slightly different. Also check the SSL certificate of the site to ensure you are on the correct site. When logging into Merchant e-Solutions, the best approach is to go to www.merchante-solutions.com and click on the Login button. If you receive emails with suspicious links, please delete the emails.



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